An annual summit provided the perfect opportunity to engage with key clients and users.
While individual discovery activities could reveal nuanced insights and varied usage patterns the companies annual summit provided the perfect opportunity to have focused working sessions and 1-on-1 conversations to identify key takeaways and user trends. Within 2 weeks a heuristic evaluation of the systems was performed, key client stakeholders were identified (as where the products they used), and prototype concepts built to test. The results were a deluge of invaluable feedback that was used to make key business decisions and identify features that needed to be enhanced or built new.
Core Deliverables
- Heuristic evaluation of three (3) platforms
- Rapid design production of testing prototypes
- Discovery workshop with key client stakeholders
- Conduct user interviews, tests, and compile Product report
Designs Used for User Research
